Data Accuracy and Detail Flashcards

A prescription label shows the patient's date of birth as 04/15/1982, but the insurance record shows 04/51/1982. What is the correct first step?

Answer: Flag the discrepancy and verify the correct date of birth before processing

Any mismatch in patient identifying information must be verified before processing to prevent errors that could affect patient safety or insurance claims.

When entering a new prescription, you notice the quantity written is '30' but the directions say 'take 2 tablets twice daily for 30 days.' What quantity should be dispensed?

Answer: 60 tablets based on the directions

The directions indicate 4 tablets per day for 30 days, equaling 120 tablets, but 2 twice daily for 30 days equals 120; however, 'take 2 tablets twice daily' = 4/day × 30 days = 120, but the directions say 2 twice daily = 4/day × 30 = 120 — reconcile by calculating from directions (120) rather than accepting the written '30' without clarification from the prescriber.

A team member asks you to quickly scan a shelf label audit sheet for errors. Which type of error would be most critical to catch?

Answer: A drug name misspelled on a prescription bottle label

Misspelled drug names on prescription labels are a patient safety issue, making them the highest priority to identify and correct.

You are reviewing inventory counts and notice the system shows 48 units on hand, but your physical count yields 52. What should you do?

Answer: Record 52 as the corrected count and document the discrepancy

Physical counts are the ground truth; the corrected count should be recorded and the discrepancy documented for investigation.

A customer's ExtraCare card number is entered as 4739201856, but the system cannot find the account. The customer says it might be 4739201865. What is the best approach?

Answer: Try the alternate number and verify with another identifier such as phone number

Trying the alternate number and confirming with a secondary identifier ensures the correct account is located without skipping benefits the customer is entitled to.

Which practice best supports data accuracy when processing a large batch of prescriptions at once?

Answer: Verify each prescription individually before moving to the next

Verifying each prescription individually before moving on prevents errors from compounding and ensures accuracy at every step.

A customer update form shows a new address of '123 Main St.' while your system currently has '132 Main St.' The customer confirms the correct address is 123. What do you do?

Answer: Update the record to 123 Main St. and note the correction

When a customer confirms correct information, the record should be updated promptly to ensure accuracy for deliveries, insurance, and correspondence.