CVS Assessment 3

Question 1

CVS Health's primary corporate mission focuses on which of the following?

Accepted Answer

Helping people on their path to better health

Answer

CVS Health's mission centers on helping customers achieve better health outcomes, which guides all business decisions.

Question 2

You are stocking shelves and discover that several products are past their expiration date. What should you do?

Accepted Answer

Remove them from the shelf and follow store procedures for expired product disposal

Answer

Removing expired products and following disposal procedures protects customer safety and complies with health regulations.

Question 3

A customer is having difficulty reading small print on a product label. How should you assist them?

Accepted Answer

Read the label to them or find a larger-print version of the information

Answer

Directly assisting customers with accessibility needs demonstrates care and improves the overall shopping experience.

Question 4

Which of the following is an example of upselling at CVS?

Accepted Answer

Recommending a larger supply of vitamins with a better value per unit

Answer

Upselling involves recommending a higher-value purchase, such as a larger size that offers better value.

Question 5

If you witness a coworker stealing merchandise, what is the correct action?

Accepted Answer

Report it to a manager or through the company's anonymous reporting system

Answer

Reporting theft through proper channels — including anonymous tip lines — protects the company and upholds ethical standards.

CVS - Assessment Practice Test