CVS Assessment 3

Question 1

CVS Health's primary corporate mission focuses on which of the following?

Accepted Answer

Helping people on their path to better health

Answer

Maximizing shareholder profit above all else

Answer

Expanding retail locations internationally

Answer

Competing with traditional grocery stores

Question 2

You are stocking shelves and discover that several products are past their expiration date. What should you do?

Accepted Answer

Remove them from the shelf and follow store procedures for expired product disposal

Answer

Leave them since customers rarely check expiration dates

Answer

Move them to the back so they are purchased last

Answer

Discount them and sell them quickly

Question 3

A customer is having difficulty reading small print on a product label. How should you assist them?

Accepted Answer

Read the label to them or find a larger-print version of the information

Answer

Tell them to bring their glasses next time

Answer

Suggest they ask someone else for help

Answer

Direct them to the store website to look it up

Question 4

Which of the following is an example of upselling at CVS?

Accepted Answer

Recommending a larger supply of vitamins with a better value per unit

Answer

Suggesting a travel-size version of a product to reduce cost

Answer

Telling a customer their preferred brand is out of stock

Answer

Processing a return quickly to free up the register

Question 5

If you witness a coworker stealing merchandise, what is the correct action?

Accepted Answer

Report it to a manager or through the company's anonymous reporting system

Answer

Confront them immediately and demand they return it

Answer

Say nothing to avoid becoming involved

Answer

Take merchandise yourself since it seems acceptable

Question 6

A pharmacy customer presents a prescription but cannot afford the full copay. What is the most helpful response?

Accepted Answer

Inform them about available discount programs such as ExtraCare or manufacturer coupons

Answer

Turn them away and tell them to come back when they have the money

Answer

Fill only part of the prescription without explaining

Answer

Suggest they skip doses to make the medication last longer

Question 7

When is it appropriate to ask for a customer's ID during a transaction?

Accepted Answer

When purchasing age-restricted items such as alcohol, tobacco, or certain medications

Answer

Only when the customer appears to be a teenager

Answer

Never, as it can offend customers

Answer

Only when the manager is watching