CPLP Performance Improvement and Analysis 2

Question 1

The 'Is/Should' analysis in performance consulting refers to:

Accepted Answer

Comparing current performance against desired performance standards

Answer

The 'Is/Should' (or 'Actual/Desired') analysis compares current performance levels against the target standard to quantify the performance gap.

Question 2

Environmental factors affecting performance include all of the following EXCEPT:

Accepted Answer

Individual employee cognitive ability

Answer

Individual cognitive ability is a personal (individual repertoire) factor, not an environmental factor; environment includes resources, feedback, and clear expectations.

Question 3

Which performance consulting approach is most associated with Dana and Jim Robinson?

Accepted Answer

Performance Consulting model

Answer

Dana and Jim Robinson developed the Performance Consulting approach, which focuses on partnering with business leaders to achieve organizational goals through performance improvement.

Question 4

In performance improvement, 'proactive' consulting means:

Accepted Answer

Anticipating performance needs before they become problems

Answer

Proactive performance consulting involves identifying emerging performance needs and recommending interventions before performance gaps become critical.

Question 5

Which intervention would best address a performance problem caused by insufficient resources?

Accepted Answer

Ensuring employees have the necessary tools, materials, and equipment

Answer

When resources are the root cause, providing employees with the required tools, equipment, or materials is the appropriate environmental intervention.

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP - Certified Professional in Learning and Performance Practice Test

CPLP Performance Improvement and Analysis 2