CPLP Performance Improvement and Analysis 1 — Questions and Answers
Question 1: Human Performance Improvement (HPI) focuses on:
- Only training-based solutions for performance problems
- Systematic analysis and evidence-based interventions to close performance gaps (Correct answer)
- Maximizing individual test scores
- Building online learning libraries
Correct answer: Systematic analysis and evidence-based interventions to close performance gaps
HPI uses a systematic, results-focused process to identify root causes of performance gaps and implement the most appropriate solutions, which may or may not include training.
Question 2: A 'cause analysis' in performance improvement is conducted to:
- Determine what the training budget should be
- Identify the root causes of a performance gap (Correct answer)
- Evaluate the quality of learning materials
- Assess learner satisfaction
Correct answer: Identify the root causes of a performance gap
Cause analysis identifies the underlying factors (knowledge, motivation, environment, processes) that explain why a performance gap exists.
Question 3: Which of the following is a non-training solution to a performance problem caused by lack of feedback?
- Classroom training on job skills
- Job aids and reference guides
- Implementing a regular performance feedback system (Correct answer)
- Online assessments
Correct answer: Implementing a regular performance feedback system
When a performance gap is caused by lack of feedback, implementing a structured feedback mechanism—not training—is the appropriate performance intervention.
Question 4: Gilbert's Behavior Engineering Model (BEM) categorizes performance factors into:
- Motivation and ability
- Environmental and individual repertoire factors (Correct answer)
- Training needs and organizational gaps
- Cognitive and affective domains
Correct answer: Environmental and individual repertoire factors
Gilbert's BEM divides performance factors into environmental supports (information, resources, incentives) and individual repertoire (knowledge, capacity, motivation).
Question 5: A 'job aid' is best described as:
- A financial benefit for employees
- A performance support tool that provides information at the point of need (Correct answer)
- A checklist for evaluating instructors
- A type of e-learning course
Correct answer: A performance support tool that provides information at the point of need
A job aid is a performance support tool (checklist, guide, reference card) used on the job to help employees complete tasks accurately without relying on memory.
Question 6: In HPT (Human Performance Technology), what comes before designing interventions?
- Implementing solutions
- Conducting performance and cause analysis (Correct answer)
- Evaluating results
- Managing change
Correct answer: Conducting performance and cause analysis
Before selecting interventions, practitioners must conduct both performance analysis (gap identification) and cause analysis (root cause determination).
CPLP Performance Improvement and Analysis 1
Human Performance Improvement (HPI) focuses on: