CPLP Organizational Development and Change Management 1 — Questions and Answers
Question 1: Which change management model outlines eight sequential steps, beginning with creating a sense of urgency and ending with anchoring new approaches in the culture?
- Lewin's Change Model
- Kotter's 8-Step Model (Correct answer)
- ADKAR Model
- McKinsey 7-S Framework
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model specifically begins with establishing urgency and concludes with embedding changes in organizational culture.
Question 2: In the ADKAR change management model, what does the letter 'K' represent?
- Knowledge of how to change (Correct answer)
- Kinship with change leaders
- Key performance indicators
- Kickoff of the change initiative
Correct answer: Knowledge of how to change
In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change.
Question 3: Which organizational development (OD) intervention involves systematically collecting data from all levels of an organization and feeding it back to employees for problem-solving?
- Team building
- Survey feedback (Correct answer)
- Process consultation
- Job enrichment
Correct answer: Survey feedback
Survey feedback is an OD technique in which data is collected via surveys and then shared with participants to identify and solve problems.
Question 4: Kurt Lewin's three-step change model consists of which sequence?
- Plan, Do, Check, Act
- Unfreeze, Change, Refreeze (Correct answer)
- Assess, Design, Implement, Evaluate
- Diagnose, Intervene, Evaluate
Correct answer: Unfreeze, Change, Refreeze
Lewin's model describes change as Unfreeze (preparing for change), Change (making the transition), and Refreeze (stabilizing the new state).
Question 5: A talent development professional is helping a company shift to a self-directed learning culture. Which OD approach best supports this goal?
- Technostructural intervention
- Human process intervention
- Strategic OD intervention
- Human resource management intervention (Correct answer)
Correct answer: Human resource management intervention
Human resource management interventions target individual and group practices like performance management, career development, and learning culture.
Question 6: Which concept refers to the psychological state employees experience when change is imposed without adequate communication or involvement?
- Cognitive dissonance
- Resistance to change (Correct answer)
- Organizational inertia
- Role ambiguity
Correct answer: Resistance to change
Resistance to change is the psychological and behavioral pushback employees exhibit when change is perceived as threatening or poorly communicated.
Question 7: In organizational development, 'action research' is best described as:
- A model for rapid prototyping of training programs
- A cyclical process of diagnosing, planning, acting, and evaluating within an organization (Correct answer)
- A method of benchmarking against industry competitors
- A technique for conducting structured interviews with executives
Correct answer: A cyclical process of diagnosing, planning, acting, and evaluating within an organization
Action research in OD is an iterative, collaborative process involving diagnosis, planning interventions, implementing them, and evaluating outcomes.
CPLP Organizational Development and Change Management 1
Which change management model outlines eight sequential steps, beginning with creating a sense of urgency and ending with anchoring new approaches in the culture?