CPLP Organizational Development and Change Management 1 — Questions and Answers
Question 1: Which change management model outlines eight sequential steps, beginning with creating a sense of urgency and ending with anchoring new approaches in the culture?
- Lewin's Change Model
- Kotter's 8-Step Model (Correct answer)
- ADKAR Model
- McKinsey 7-S Framework
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model specifically begins with establishing urgency and concludes with embedding changes in organizational culture.
Question 2: In the ADKAR change management model, what does the letter 'K' represent?
- Knowledge of how to change (Correct answer)
- Kinship with change leaders
- Key performance indicators
- Kickoff of the change initiative
Correct answer: Knowledge of how to change
In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change.
Question 3: Which organizational development (OD) intervention involves systematically collecting data from all levels of an organization and feeding it back to employees for problem-solving?
- Team building
- Survey feedback (Correct answer)
- Process consultation
- Job enrichment
Correct answer: Survey feedback
Survey feedback is an OD technique in which data is collected via surveys and then shared with participants to identify and solve problems.
Question 4: Kurt Lewin's three-step change model consists of which sequence?
- Plan, Do, Check, Act
- Unfreeze, Change, Refreeze (Correct answer)
- Assess, Design, Implement, Evaluate
- Diagnose, Intervene, Evaluate
Correct answer: Unfreeze, Change, Refreeze
Lewin's model describes change as Unfreeze (preparing for change), Change (making the transition), and Refreeze (stabilizing the new state).
Question 5: A talent development professional is helping a company shift to a self-directed learning culture. Which OD approach best supports this goal?
- Technostructural intervention
- Human process intervention
- Strategic OD intervention
- Human resource management intervention (Correct answer)
Correct answer: Human resource management intervention
Human resource management interventions target individual and group practices like performance management, career development, and learning culture.
Question 6: Which concept refers to the psychological state employees experience when change is imposed without adequate communication or involvement?
- Cognitive dissonance
- Resistance to change (Correct answer)
- Organizational inertia
- Role ambiguity
Correct answer: Resistance to change
Resistance to change is the psychological and behavioral pushback employees exhibit when change is perceived as threatening or poorly communicated.
Question 7: In organizational development, 'action research' is best described as:
- A model for rapid prototyping of training programs
- A cyclical process of diagnosing, planning, acting, and evaluating within an organization (Correct answer)
- A method of benchmarking against industry competitors
- A technique for conducting structured interviews with executives
Correct answer: A cyclical process of diagnosing, planning, acting, and evaluating within an organization
Action research in OD is an iterative, collaborative process involving diagnosis, planning interventions, implementing them, and evaluating outcomes.
