CPLP Evaluating Learning Impact 1 — Questions and Answers
Question 1: The Kirkpatrick Model evaluates training at how many levels?
- 2
- 3
- 4 (Correct answer)
- 5
Correct answer: 4
The Kirkpatrick Model has four levels: Reaction, Learning, Behavior, and Results.
Question 2: Level 1 of the Kirkpatrick Model measures:
- Business results
- Behavior change on the job
- Learner reaction and satisfaction (Correct answer)
- Knowledge gained
Correct answer: Learner reaction and satisfaction
Level 1 (Reaction) measures how participants felt about the training experience, typically through post-training surveys.
Question 3: Level 3 of the Kirkpatrick Model evaluates:
- Learner satisfaction
- Knowledge retention
- Transfer of learning to job behavior (Correct answer)
- Business outcomes
Correct answer: Transfer of learning to job behavior
Level 3 (Behavior) measures whether participants applied what they learned back on the job through observable behavior change.
Question 4: Return on Investment (ROI) in learning evaluation is most formally addressed by:
- Kirkpatrick Level 1
- Kirkpatrick Level 2
- Kirkpatrick Level 3
- Phillips' fifth level beyond Kirkpatrick's four (Correct answer)
Correct answer: Phillips' fifth level beyond Kirkpatrick's four
ROI is most formally addressed by Phillips' model, which adds ROI as a fifth level after Kirkpatrick's Level 4 (Results), converting business impact into a financial ratio.
Question 5: What is the primary challenge of measuring Level 4 (Results) in the Kirkpatrick Model?
- Learners resist post-training surveys
- Isolating the effect of training from other organizational factors (Correct answer)
- Designing knowledge tests
- Scheduling follow-up observations
Correct answer: Isolating the effect of training from other organizational factors
The main challenge at Level 4 is isolating training's contribution from other variables (management changes, market conditions) that also affect business results.
Question 6: A 'smile sheet' is an informal term for which type of evaluation?
- Level 2 learning assessment
- Level 1 reaction survey (Correct answer)
- Level 3 behavior observation
- Level 4 results measurement
Correct answer: Level 1 reaction survey
A 'smile sheet' refers to a post-training satisfaction survey that measures Level 1 (Reaction), focusing on learner feelings about the training.
CPLP Evaluating Learning Impact 1
The Kirkpatrick Model evaluates training at how many levels?