VIP Exclusive
CPLP (Certified Professional in Learning & Performance) VIP Certification Practice Exam
CPLP — Mirrors the ATD (Association for Talent Development) CPLP Knowledge Exam — a 150-question, 3-hour multiple-choice exam covering ten Areas of Expertise including instructional design, training delivery, evaluating learning impact, performance improvement, coaching, and change management (the CPLP was succeeded by the CPTD credential in 2020); this practice set proportionally samples the most heavily tested core domains at exam-level difficulty.
46
Questions
90m
Time Limit
70.00%
To Pass
Question 1 of 46👑 VIP
A learning consultant is asked to 'build a customer service course' for a call center where quality scores have dropped 18% in two quarters. Before agreeing, she interviews supervisors and discovers that reps know the service protocols well but are penalized on average handle time whenever they use them. According to human performance improvement (HPI) principles, what should she recommend first?
Questions 2–46 and full explanations are VIP-exclusive.