CPLP Needs Analysis and Gap Assessment

Question 1

Which type of needs analysis identifies the gap between current and desired organizational performance?

Accepted Answer

Organizational needs analysis

Answer

Individual needs analysis

Answer

Training needs analysis

Answer

Task analysis

Question 2

A performance consultant discovers that employees know how to do their jobs but are choosing not to. This is BEST described as:

Accepted Answer

A motivation or incentive problem, not a knowledge/skill gap

Answer

A training need

Answer

A task analysis gap

Answer

An organizational learning deficit

Question 3

Which data source is MOST useful for identifying training needs that affect customer satisfaction?

Accepted Answer

Customer complaint data, satisfaction surveys, and complaint logs

Answer

Employee attendance records

Answer

Employee social media profiles

Answer

Office temperature logs

Question 4

A task analysis is conducted PRIMARILY to:

Accepted Answer

Break down a job or task into its component steps to inform training content design

Answer

Evaluate training ROI

Answer

Analyze the organization's competitive position

Answer

Survey employee job satisfaction

Question 5

In conducting focus groups for a training needs assessment, the facilitator's MOST important responsibility is:

Accepted Answer

Ensuring all voices are heard and probing for specific, concrete examples

Answer

Steering the group toward predetermined conclusions

Answer

Keeping the session under 10 minutes

Answer

Sharing the facilitator's own opinions on the topic

Question 6

Which framework helps identify whether a performance gap is caused by environmental, motivational, or knowledge/skill factors?

Accepted Answer

Gilbert's Behavior Engineering Model

Answer

ADDIE

Answer

Kirkpatrick's four levels

Answer

Bloom's Taxonomy