CPLP Performance Improvement and Analysis 2 — Questions and Answers
Question 1: The 'Is/Should' analysis in performance consulting refers to:
- Evaluating technology vs. manual processes
- Comparing current performance against desired performance standards (Correct answer)
- Assessing what learners want versus what trainers deliver
- Measuring current ROI against target ROI
Correct answer: Comparing current performance against desired performance standards
The 'Is/Should' (or 'Actual/Desired') analysis compares current performance levels against the target standard to quantify the performance gap.
Question 2: Environmental factors affecting performance include all of the following EXCEPT:
- Tools and resources available to employees
- Clarity of performance expectations
- Individual employee cognitive ability (Correct answer)
- Feedback mechanisms in place
Correct answer: Individual employee cognitive ability
Individual cognitive ability is a personal (individual repertoire) factor, not an environmental factor; environment includes resources, feedback, and clear expectations.
Question 3: Which performance consulting approach is most associated with Dana and Jim Robinson?
- HPI model
- Performance Consulting model (Correct answer)
- ADDIE model
- Six Sigma
Correct answer: Performance Consulting model
Dana and Jim Robinson developed the Performance Consulting approach, which focuses on partnering with business leaders to achieve organizational goals through performance improvement.
Question 4: In performance improvement, 'proactive' consulting means:
- Reacting quickly to training requests
- Anticipating performance needs before they become problems (Correct answer)
- Proactively scheduling training events
- Responding to HR requests immediately
Correct answer: Anticipating performance needs before they become problems
Proactive performance consulting involves identifying emerging performance needs and recommending interventions before performance gaps become critical.
Question 5: Which intervention would best address a performance problem caused by insufficient resources?
- Providing skills-based training
- Ensuring employees have the necessary tools, materials, and equipment (Correct answer)
- Redesigning the training curriculum
- Implementing a coaching program
Correct answer: Ensuring employees have the necessary tools, materials, and equipment
When resources are the root cause, providing employees with the required tools, equipment, or materials is the appropriate environmental intervention.
Question 6: Lean process improvement techniques are applied in L&D primarily to:
- Generate more training content
- Eliminate waste and inefficiency in learning processes and delivery (Correct answer)
- Reduce the number of instructors
- Standardize all learning to one modality
Correct answer: Eliminate waste and inefficiency in learning processes and delivery
Lean principles are applied to L&D processes to identify and eliminate waste, streamline course development, and increase efficiency.
CPLP Performance Improvement and Analysis 2
The 'Is/Should' analysis in performance consulting refers to: