CPLP Performance Improvement and Analysis 2

Question 1

The 'Is/Should' analysis in performance consulting refers to:

Accepted Answer

Comparing current performance against desired performance standards

Answer

Evaluating technology vs. manual processes

Answer

Assessing what learners want versus what trainers deliver

Answer

Measuring current ROI against target ROI

Question 2

Environmental factors affecting performance include all of the following EXCEPT:

Accepted Answer

Individual employee cognitive ability

Answer

Tools and resources available to employees

Answer

Clarity of performance expectations

Answer

Feedback mechanisms in place

Question 3

Which performance consulting approach is most associated with Dana and Jim Robinson?

Accepted Answer

Performance Consulting model

Answer

HPI model

Answer

ADDIE model

Answer

Six Sigma

Question 4

In performance improvement, 'proactive' consulting means:

Accepted Answer

Anticipating performance needs before they become problems

Answer

Reacting quickly to training requests

Answer

Proactively scheduling training events

Answer

Responding to HR requests immediately

Question 5

Which intervention would best address a performance problem caused by insufficient resources?

Accepted Answer

Ensuring employees have the necessary tools, materials, and equipment

Answer

Providing skills-based training

Answer

Redesigning the training curriculum

Answer

Implementing a coaching program

Question 6

Lean process improvement techniques are applied in L&D primarily to:

Accepted Answer

Eliminate waste and inefficiency in learning processes and delivery

Answer

Generate more training content

Answer

Reduce the number of instructors

Answer

Standardize all learning to one modality