TICO Study Guide 2026
Everything you need to pass the TICO exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 TICO Exam Format at a Glance
📚 TICO Topics to Study (39)
✍️ Sample TICO Questions & Answers
1. When a travel agent receives a commission or incentive from a travel supplier, when must this be disclosed to the client under TICO standards?
TICO standards require disclosure of commissions or incentives when they could influence the agent's recommendation, particularly when a client asks about the agent's remuneration.
2. A travel agency in Ontario is moving its retail location to a new address across the street. Under Ontario Regulation 26/05, what is the agency's obligation regarding this change?
Section 17 of Ontario Regulation 26/05 stipulates that a registrant must give the Registrar advance notice of any change in the address of its place of business in Ontario. This ensures TICO's records are always current.
3. What are commission overrides?
Commission overrides refer to an additional commission percentage that is paid to a person or company when they achieve a certain volume level of sales or performance. This means that if a salesperson or company exceeds a specific target or threshold, they will receive a higher commission rate on their sales. Commission overrides are a way to incentivize and reward individuals or organizations for reaching or surpassing their sales goals, encouraging them to continue performing at a high level.
4. A client is going on a cruise departing from a US port. What documentation does a Canadian citizen typically need?
While closed-loop cruises from US ports may permit enhanced documentation for US re-entry, a passport is always recommended in case of emergencies or missed ship.
5. A travel agency wants to use the phrase 'lowest price guaranteed' in their advertising. Under TICO's standards, this claim:
Superlative claims like 'lowest price guaranteed' must be substantiated. The agency must have a genuine, enforceable price-match or price-beat policy to support this claim.
6. Under Ontario Regulation 26/05, what disclosure is required regarding travel advisories issued by the Government of Canada?
Registrants are required under Ontario Regulation 26/05 to advise consumers of applicable Government of Canada travel advisories before the booking is confirmed.