Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Consumer Protection Rules Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Consumer Protection Rules flashcards as text

  1. Under TICO regulations, if a travel agent fails to disclose a material change to a trip before departure, the consumer is generally entitled to:

    Answer: A full refund without penalty

    TICO rules require that material changes be disclosed promptly, and if the consumer does not accept the change, they are entitled to a full refund.

  2. Which of the following is considered a 'material change' under TICO consumer protection rules?

    Answer: A departure time change of more than 24 hours

    A departure time change of more than 24 hours is a significant alteration that qualifies as a material change under TICO standards.

  3. A consumer books a package tour and the supplier becomes insolvent before departure. Under TICO's Compensation Fund, what is the consumer most likely entitled to?

    Answer: Compensation up to the registered amount paid, subject to fund limits

    TICO's Consumer Protection Fund compensates consumers for losses due to registered travel agent insolvency, up to applicable limits.

  4. Under TICO rules, a travel agent's written disclosure to consumers must include all of the following EXCEPT:

    Answer: A personal guarantee from the agent's owner

    TICO requires transparent pricing, registration numbers, and policy disclosures, but does not require a personal owner guarantee.

  5. When a consumer files a complaint with TICO against a registered travel agent, TICO's primary role is to:

    Answer: Investigate the complaint and enforce compliance with TICO standards

    TICO investigates complaints and enforces the Ontario Travel Industry Act, but does not act as a legal advocate or court for consumers.

  6. A consumer purchases a cruise package and notices the final invoice omits a port fee that was discussed verbally. Under TICO rules, the agent should:

    Answer: Issue a corrected invoice showing all fees before final payment

    TICO requires that all fees and charges be disclosed in writing before or at the time of sale, so the agent must correct the invoice.

  7. Under the Ontario Travel Industry Act enforced by TICO, which scenario would most likely result in disciplinary action against a travel agent?

    Answer: Failing to remit client funds to the supplier within the required timeframe

    Failure to remit client funds to suppliers on time is a serious breach of trust account obligations under the Act and can result in disciplinary action.