TICO Cheat Sheet 2026

The 30 highest-yield TICO facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. A travel agent is found to have withdrawn client trust funds to pay personal expenses. Under TICO's enforcement framework, what is the most likely consequence? → Registration suspension or revocation and possible criminal charges for fraud
2. For a CRS what does the acronym PNR stand for? → Passenger Name Record
3. The Travel Compensation Fund does NOT cover losses arising from which of the following situations? → A consumer who booked a flight directly with an airline that subsequently went bankrupt
4. A travel invoice must include which specific information about the travel agent who issued it? → The registered agent's name and TICO registration number
5. Which of the following is NOT a function of TICO under its consumer protection mandate? → Providing direct legal representation to consumers in lawsuits against travel agents
6. What enforcement action can TICO take against a registrant who fails to comply with the Travel Industry Act, 2002 or its regulations? → Suspend or revoke the registrant's registration
7. Which of the following is a key requirement for a TICO registrant regarding customer funds under the Travel Industry Act, 2002? → Maintaining a separate trust account for all customer funds received for travel services.
8. A client wants to travel to Cuba from Canada. Which entry document is required in addition to a valid passport for most Canadian tourists? → A tourist card (tarjeta del turista)
9. Which of the following best describes the role of administrative monetary penalties (AMPs) under TICO's enforcement framework? → To hold registrants financially accountable for violations and deter future non-compliance
10. What is the primary purpose of TICO's fit and proper assessment during the registration process? → To determine whether an applicant has the character and competence to protect consumers
11. Under what circumstances may a TICO registrant legally accept client funds into their personal bank account rather than a trust account? → Never — client funds must always be deposited into a designated trust account
12. Under Ontario Regulation 26/05, a travel agent who receives a client's payment must deposit it into the designated trust account within what timeframe? → Two business days of receiving the payment
13. What does ARC stand for? → Airlines Reporting Corporation
14. A client is going on a cruise departing from a US port. What documentation does a Canadian citizen typically need? → A valid Canadian passport for the entire cruise itinerary is strongly recommended
15. What is the best resource for TICO-registered agents to consult for up-to-date destination health notices and travel advisories for any country? → The Government of Canada's official travel.gc.ca website
16. What financial requirement must a travel agent applicant demonstrate to obtain TICO registration? → Adequate financial resources to operate as a travel agent
17. According to Ontario Regulation 26/05, when a travel agent advertises a price for travel services, what must be included in the advertised price? → The total price, including all taxes, fees, levies, and service charges.
18. Under what general standard can TICO refuse to grant registration to an applicant? → If the applicant is not fit and proper to carry on business as a registrant
19. Which of the following best describes a consumer's rights when a travel package is cancelled by the supplier (not the consumer)? → The consumer is entitled to a full refund of all amounts paid through the registered agent
20. Under the Travel Industry Act, 2002, who is required to be registered with TICO to sell travel services in Ontario? → Any person or business that sells travel services to Ontario consumers
21. A registrant who disagrees with a TICO enforcement decision may appeal to which body? → The Licence Appeal Tribunal (LAT)
22. A TICO inspector arrives at a registered travel agency to conduct an inspection. The agency manager must ensure that the inspector is given: → Prompt access to all records, documents, and computers as required.
23. Under the Travel Industry Act, 2002, an individual travel agent employee must: → Be individually registered with TICO even if their employer agency is also registered
24. Under the Travel Industry Act, 2002, who has the authority to revoke the registration of a travel agent or wholesaler? → The Registrar of TICO
25. Under TICO's standards, when must a travel agent disclose to a client that a travel supplier is not registered with TICO? → Before the client makes any payment for travel services provided by that supplier
26. Which government ministry is responsible for administering the Travel Industry Act, 2002 in Ontario? → The Ministry of Public and Business Service Delivery
27. According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking → that some days can be cloudy, even in a sun destination
28. What type of insurance are travel agents registered with TICO required to carry? → Errors and omissions (E&O) insurance
29. Which individuals associated with a corporate travel agency applicant must personally meet TICO's fit and proper requirements? → Directors and officers of the corporation
30. Under Ontario travel law, when must a travel agent's TICO registration be renewed? → Annually, on the date specified in the registration certificate