Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Consumer Protection Rules Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Consumer Protection Rules flashcards as text

  1. Under TICO regulations, how long does a registered travel agent generally have to respond to a consumer's written complaint?

    Answer: 30 days

    TICO expects registered agents to respond to consumer complaints within 30 days as part of their professional obligations.

  2. A consumer pays a deposit for a vacation package. Before final payment, the travel agent closes its business without notifying clients. Under TICO rules, the consumer should:

    Answer: File a claim with TICO's Consumer Protection Fund

    TICO's Consumer Protection Fund exists specifically to compensate consumers when a registered Ontario travel agent cannot fulfill its obligations.

  3. Which statement best describes TICO's role in setting consumer protection standards for Ontario travel agents?

    Answer: TICO is a self-regulatory body that enforces provincial travel industry law

    TICO is a self-regulatory organization designated under Ontario's Travel Industry Act to register and regulate travel agents and wholesalers.

  4. A travel agent sells a package but does not tell the consumer that the resort has an adults-only policy. The consumer arrives with children and is turned away. This is an example of:

    Answer: A failure to disclose material information, violating TICO rules

    TICO requires agents to disclose all material information about travel products, including age restrictions, before the sale.

  5. Under TICO's rules, a consumer who books a trip solely with an airline is protected by:

    Answer: Federal air passenger regulations, not TICO

    TICO regulates registered Ontario travel agents and wholesalers — airlines are governed by federal transport regulations, not TICO.

  6. What is the primary purpose of requiring Ontario travel agents to maintain a trust account under the Travel Industry Act?

    Answer: To ensure consumer funds are kept separate and protected until remitted to suppliers

    Trust accounts protect consumer money by keeping it segregated from the agent's operating funds until it is properly forwarded to suppliers.

  7. A consumer books a seven-night all-inclusive vacation but upon arrival discovers only five nights were actually reserved. Under TICO rules, the responsible party in Ontario is:

    Answer: The registered travel agent, who is responsible for the accuracy of the booking

    Registered travel agents are responsible for ensuring the accuracy of bookings made on behalf of consumers under TICO's standards of practice.