Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Role and Mandate Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which of the following businesses is required to register with TICO?

    Answer: An Ontario-based business that sells travel services to the public

    Any Ontario-based business that sells or offers to sell travel services to the public must be registered with TICO under the Travel Industry Act, 2002.

  2. TICO has the authority to conduct unannounced audits of registered travel agencies primarily to:

    Answer: Ensure registrants are complying with the Travel Industry Act and TICO regulations

    TICO audits registrants to verify compliance with legislative and regulatory requirements, including proper handling of client funds and accurate advertising.

  3. Under what circumstances can TICO refuse to renew a travel agent's registration?

    Answer: If the agent's principal(s) have been convicted of certain offences or the registrant has not met conduct standards

    TICO may refuse renewal if a registrant or its principals have a criminal history, prior regulatory violations, or have otherwise failed to meet registration requirements.

  4. When TICO receives a consumer complaint against a registered travel agent, what is a possible enforcement outcome?

    Answer: TICO can cancel or suspend the registrant's registration

    Following investigation, TICO can take enforcement action including suspending or cancelling a registrant's registration for non-compliance.

  5. An Ontario consumer books a vacation through an unregistered travel company. How does this affect their TICO protections?

    Answer: They have no protection from the TICO Compensation Fund and TICO cannot enforce on their behalf

    TICO's protections, including the Compensation Fund, only apply to transactions with TICO-registered registrants; unregistered companies fall outside TICO's jurisdiction.

  6. Which of the following is a condition registrants must meet to maintain their TICO registration in good standing?

    Answer: Maintain required financial security and comply with TICO's Code of Ethics

    Registrants must maintain financial security (trust accounts or bonds) and adhere to TICO's Code of Ethics and regulatory requirements to retain their registration.

  7. TICO's authority to investigate complaints is limited to:

    Answer: Complaints involving TICO-registered Ontario travel agents and travel wholesalers

    TICO's jurisdiction covers only TICO-registered travel agents and travel wholesalers operating in Ontario; it has no authority over airlines, hotels, or unregistered entities.