Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
← All TICO Flashcard Decks

Agent and Wholesaler Disclosures Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Agent and Wholesaler Disclosures flashcards as text

  1. Under TICO regulations, when must a travel agent disclose that a trip component is non-refundable to the consumer?

    Answer: Before the consumer makes any payment

    TICO requires agents to disclose non-refundable terms before the consumer makes any payment so they can make an informed decision.

  2. A wholesaler in Ontario sells travel packages exclusively through retail travel agents. Which disclosure obligation applies to the wholesaler regarding consumers?

    Answer: The wholesaler must ensure agents have all required disclosure information to pass on

    Wholesalers must ensure retail agents possess the complete, accurate information necessary to make required disclosures to end consumers.

  3. If a travel agent receives a commission from a hotel that is significantly higher than usual, what is the agent's disclosure obligation under TICO?

    Answer: The agent must disclose the elevated commission if it could influence their recommendation

    TICO's consumer protection framework requires agents to disclose conflicts of interest, including unusually high commissions that may bias their recommendations.

  4. A consumer books a vacation package through a TICO-registered agent. The wholesaler later changes the hotel to a lower-rated property. Who is responsible for disclosing this material change?

    Answer: The retail travel agent

    The retail travel agent is the registrant with a direct consumer relationship and bears the responsibility to disclose material changes to the consumer.

  5. Under Ontario's Travel Industry Act, which of the following is considered a 'material change' requiring mandatory disclosure?

    Answer: A hotel downgrade from 4-star to 2-star

    A significant downgrade in accommodation quality is a material change because it substantially affects the consumer's travel experience and value.

  6. A travel agent is booking a cruise for a client and earns an override commission for meeting a sales quota. What must the agent disclose?

    Answer: The existence of any incentive that could reasonably affect the objectivity of their advice

    TICO requires agents to disclose incentives or benefits that could reasonably affect their objectivity when recommending travel products.

  7. When a travel agency advertises an 'all-inclusive' package price, what disclosure must accompany the advertised price?

    Answer: All taxes, fees, and surcharges must be clearly disclosed or included in the advertised price

    TICO advertising standards require that all mandatory fees, taxes, and surcharges be disclosed upfront so consumers understand the true total cost.