SMARTSERVE Identifying Intoxication 3

Question 1

What should a server do if a patron passes out at the table?

Accepted Answer

Notify management, monitor for breathing issues, and contact emergency services if needed

Answer

A patron who passes out may be in serious medical danger; management must be notified immediately and emergency services called if breathing is compromised.

Question 2

A patron is showing signs of intoxication but denies being drunk. What is the correct response?

Accepted Answer

Politely but firmly refuse further service based on observable signs, regardless of their claim

Answer

Servers must rely on observable signs of intoxication to make service decisions, not on the patron's self-assessment.

Question 3

What does the term 'pre-gaming' mean and why is it relevant to servers?

Accepted Answer

Drinking before arriving at a licensed establishment, making it harder to gauge true intoxication level

Answer

Pre-gaming means a patron consumed alcohol before entering the establishment, which can make them appear sober while already being significantly impaired.

Question 4

Which behavioral cue is most associated with a patron becoming argumentative or confrontational due to alcohol?

Accepted Answer

Disinhibition caused by alcohol lowering the brain's impulse control mechanisms

Answer

Alcohol reduces activity in the prefrontal cortex, causing disinhibition that can lead to argumentative or confrontational behavior.

Question 5

Why is it important to document signs of intoxication when refusing service?

Accepted Answer

Documentation provides legal protection for the server and establishment if a dispute arises later

Answer

Documenting observed signs of intoxication protects the server and establishment legally by providing evidence that the refusal was warranted and proper.

SMARTSERVE - Smart Serve Ontario Practice Test

SMARTSERVE - Smart Serve Ontario Practice Test

SMARTSERVE Identifying Intoxication 3