SMARTSERVE Identifying Intoxication 1 — Questions and Answers
Question 1: Which of the following is an early sign of intoxication to watch for in a patron?
- Ordering a second drink
- Becoming louder and more talkative than usual (Correct answer)
- Asking for the menu
- Paying with cash
Correct answer: Becoming louder and more talkative than usual
Becoming noticeably louder and more talkative is an early behavioral sign that a patron may be becoming intoxicated.
Question 2: A patron begins slurring their words while placing an order. This is a sign of which stage of intoxication?
- Sobriety
- Early intoxication
- Moderate to advanced intoxication (Correct answer)
- A medical condition unrelated to alcohol
Correct answer: Moderate to advanced intoxication
Slurred speech is a classic sign of moderate to advanced intoxication as alcohol affects the central nervous system.
Question 3: Which of the following is NOT a reliable method to determine a patron's level of intoxication?
- Observing their balance and coordination
- Monitoring how many drinks they have had
- Asking them how they feel (Correct answer)
- Watching changes in their behavior over time
Correct answer: Asking them how they feel
Self-reporting is unreliable because intoxicated individuals often underestimate their impairment; servers should rely on behavioral observation.
Question 4: What does a patron stumbling or having difficulty walking indicate?
- They are tired from a long day
- They may have a visual impairment
- They are showing physical signs of intoxication (Correct answer)
- They need to eat more food
Correct answer: They are showing physical signs of intoxication
Difficulty walking or stumbling is a clear physical sign that alcohol is impairing the patron's motor coordination.
Question 5: A patron who was cheerful and friendly becomes suddenly aggressive and argumentative. What might this indicate?
- They received bad news
- A sign of advancing intoxication affecting emotional control (Correct answer)
- They are dissatisfied with their food
- A personality trait unrelated to alcohol
Correct answer: A sign of advancing intoxication affecting emotional control
Sudden shifts in mood, such as becoming aggressive, are a behavioral sign that a patron may be reaching an advanced stage of intoxication.
Question 6: Which of the following should a server track to best monitor a patron's intoxication level?
- The patron's credit score
- The time of arrival, number of drinks consumed, and behavioral changes (Correct answer)
- Whether the patron is alone or with friends
- The patron's food order only
Correct answer: The time of arrival, number of drinks consumed, and behavioral changes
Tracking arrival time, drink count, and behavioral changes gives the server a comprehensive picture of the patron's consumption and impairment level.
SMARTSERVE Identifying Intoxication 1
Which of the following is an early sign of intoxication to watch for in a patron?