SMARTSERVE Identifying Intoxication 3

Question 1

What should a server do if a patron passes out at the table?

Accepted Answer

Notify management, monitor for breathing issues, and contact emergency services if needed

Answer

Let them sleep it off

Answer

Offer them a glass of water and continue service

Answer

Ask other patrons to help move them

Question 2

A patron is showing signs of intoxication but denies being drunk. What is the correct response?

Accepted Answer

Politely but firmly refuse further service based on observable signs, regardless of their claim

Answer

Accept their denial and continue serving

Answer

Ask them to prove sobriety by doing a task

Answer

Serve one more drink and then stop

Question 3

What does the term 'pre-gaming' mean and why is it relevant to servers?

Accepted Answer

Drinking before arriving at a licensed establishment, making it harder to gauge true intoxication level

Answer

Practicing drink recipes before a shift

Answer

A sports-themed drinking event

Answer

Ordering drinks before the meal arrives

Question 4

Which behavioral cue is most associated with a patron becoming argumentative or confrontational due to alcohol?

Accepted Answer

Disinhibition caused by alcohol lowering the brain's impulse control mechanisms

Answer

Asking to see the manager about the bill

Answer

Having a disagreement with a friend at the table

Answer

Being upset about a sports result on TV

Question 5

Why is it important to document signs of intoxication when refusing service?

Accepted Answer

Documentation provides legal protection for the server and establishment if a dispute arises later

Answer

It helps the establishment increase revenue

Answer

It is a requirement of the Smart Serve exam

Answer

It makes the patron less likely to argue

Question 6

What is the effect of mixing alcohol with energy drinks on intoxication awareness?

Accepted Answer

The caffeine can mask signs of intoxication, making the person feel more alert while still being impaired

Answer

It makes the person sober faster

Answer

It reduces the absorption of alcohol

Answer

It has no effect on how alcohol is processed