SMARTSERVE Refusing Service and Intervention

Question 1

When is a server legally required to refuse service to a patron?

Accepted Answer

When the patron is showing signs of intoxication or is a minor

Answer

Only when the manager gives permission

Answer

Only after the patron has had more than five drinks

Answer

Only if the patron becomes physically violent

Question 2

What is the best approach when refusing service to an intoxicated patron?

Accepted Answer

Be calm, firm, and respectful while offering alternatives like water or food

Answer

Tell them loudly in front of other patrons

Answer

Demand they leave immediately

Answer

Offer them a discounted non-alcoholic drink to avoid conflict

Question 3

What should a server do if a refused patron becomes aggressive?

Accepted Answer

Involve management and security and, if necessary, call police

Answer

Serve them one last drink to calm them down

Answer

Argue back to assert authority

Answer

Ignore them and serve other patrons

Question 4

A patron's friend orders a drink on their behalf after the patron was cut off. What should the server do?

Accepted Answer

Refuse the order if it appears intended for the cut-off patron

Answer

Serve the friend but remind them not to share

Answer

Serve the drink since a different person placed the order

Answer

Ask the patron directly if they want the drink

Question 5

Which of the following is an effective intervention strategy when a patron has had too much to drink?

Accepted Answer

Offering food, water, and arranging a safe ride home

Answer

Suggesting they move to a different table

Answer

Challenging them to a sobriety test publicly

Answer

Reducing the music volume to encourage them to sober up

Question 6

Can a server be held personally liable for over-serving a patron who later causes a motor vehicle accident?

Accepted Answer

Yes, servers can face personal civil liability and possible criminal charges under certain circumstances

Answer

No, only the licence holder is liable

Answer

No, liability only applies to the patron

Answer

Only if the server was aware the patron would be driving