SMARTSERVE Safe Transportation and After-Service Care

Question 1

What is the most effective way a server can help ensure an intoxicated patron gets home safely?

Accepted Answer

Arrange or suggest safe transportation such as a taxi, rideshare, or designated driver

Answer

Offer them a glass of water and wish them well

Answer

Ask them to wait in the parking lot until they feel better

Answer

Give them food and encourage them to walk home slowly

Question 2

What is a designated driver (DD) program and how does it support Smart Serve principles?

Accepted Answer

An arrangement where one member of a group abstains from alcohol to drive others home safely

Answer

A program that pays taxis to be available outside licensed venues

Answer

A mobile app that connects drunk patrons with local police

Answer

A service run by the AGCO to transport intoxicated patrons

Question 3

If no designated driver is available and a patron is intoxicated, what should a server suggest?

Accepted Answer

Suggest calling a taxi, rideshare service, or a sober friend or family member to pick them up

Answer

Tell them to walk to the nearest bus stop

Answer

Allow them to sleep in the establishment until sober

Answer

Ask another patron to drive them home

Question 4

A patron's friend offers to drive them home but appears to have also been drinking. What should the server do?

Accepted Answer

Advise both patrons against driving and suggest an alternative such as a taxi or rideshare

Answer

Allow them to leave since the patron has a ride

Answer

Tell the patron to take the bus instead

Answer

Contact the establishment's insurance provider

Question 5

What role can an establishment play in supporting safe transportation for patrons?

Accepted Answer

Establishments can post taxi numbers, partner with rideshare services, and train staff to facilitate safe departures

Answer

They have no responsibility once service is ended

Answer

Establishments should only intervene if asked by the patron

Answer

Establishments can only legally direct patrons to the nearest transit stop

Question 6

Why should a server never physically force an intoxicated patron out of an establishment?

Accepted Answer

Physical force could injure the patron, expose the establishment to assault liability, and escalate the situation dangerously

Answer

It violates the establishment's noise policy

Answer

It is only permitted by licensed security staff

Answer

It may cause the patron to feel unwelcome and never return