RAMP Preventing Service to Minors 2

Question 1

A customer presents a driver's license that appears to have been tampered with near the birth date. What is the best course of action?

Accepted Answer

Refuse service and explain you cannot accept altered IDs

Answer

An altered or tampered ID is not a valid form of identification, and service must be refused regardless of whether the photo matches.

Question 2

Under RAMP standards, which of the following best describes a 'vertical' driver's license?

Accepted Answer

A license issued to drivers under 21 in many states

Answer

Many states issue vertically oriented driver's licenses to individuals under 21 to make it easier to identify minors.

Question 3

A group of four enters together; three are clearly adults but one looks young. How should a RAMP-trained server handle this?

Accepted Answer

Card all members of the group

Answer

RAMP recommends carding every member of a group when any one person appears underage to prevent adults from purchasing alcohol for minors.

Question 4

A minor shows you a valid ID belonging to an older sibling who resembles them. What is the most important check to perform?

Accepted Answer

Check the physical description and photo against the person in front of you

Answer

Verifying that the physical description—height, weight, eye color—and photo closely match the person presenting the ID is the primary way to detect a borrowed ID.

Question 5

If a customer becomes angry after being refused service for lacking valid ID, what should a server do first?

Accepted Answer

Remain calm, restate the policy, and offer to call a manager

Answer

Staying calm, clearly communicating the policy, and involving a manager if needed are the proper de-escalation steps under RAMP training.

(RAMP) Certified Responsible Alcohol Management Program Specialist Practice Test

(RAMP) Certified Responsible Alcohol Management Program Specialist Practice Test

RAMP Preventing Service to Minors 2