RAMP Intervention and Refusal of Service

Question 1

Under RAMP guidelines, when must a server refuse alcohol service to a patron?

Accepted Answer

When a patron shows visible signs of intoxication

Answer

Under RAMP, servers must refuse service to any patron who shows visible signs of intoxication, regardless of the number of drinks consumed.

Question 2

What is the recommended tone and approach when refusing service to an intoxicated patron?

Accepted Answer

Calm, firm, and respectful

Answer

Refusing service calmly, firmly, and respectfully reduces the chance of conflict and protects both the patron and the establishment.

Question 3

What is the BEST first action to prevent a visibly intoxicated patron from driving away?

Accepted Answer

Offer to arrange a taxi, rideshare, or designated driver

Answer

Offering a safe transportation alternative is the most effective and legally appropriate first step when preventing a patron from driving impaired.

Question 4

Who is responsible for monitoring patron intoxication levels in a RAMP-certified establishment?

Accepted Answer

All staff and management

Answer

Under RAMP, all employees who serve or sell alcohol share responsibility for monitoring patron intoxication levels.

Question 5

If a patron becomes verbally aggressive after being refused service, what should the server do FIRST?

Accepted Answer

Remain calm and involve a supervisor or manager

Answer

De-escalation and management involvement are the proper first steps before contacting law enforcement.

(RAMP) Certified Responsible Alcohol Management Program Specialist Practice Test