PCA Communication and Interpersonal Skills 3

Question 1

A client with dementia repeatedly asks the same question. The BEST response each time is to:

Accepted Answer

Answer calmly and patiently each time as if it is the first time

Answer

Clients with dementia cannot retain new information; consistent, patient responses reduce anxiety and maintain dignity.

Question 2

Therapeutic communication is best defined as:

Accepted Answer

Purposeful, goal-directed communication that promotes client well-being

Answer

Therapeutic communication is intentional and focused on supporting the client's emotional and physical well-being.

Question 3

A client says, 'I feel like a burden to everyone.' The MOST therapeutic response is:

Accepted Answer

'I hear that you're feeling like a burden. Can you tell me more about that?'

Answer

Reflecting the feeling and inviting elaboration validates the client and opens therapeutic dialogue without dismissing their experience.

Question 4

Which of the following is an example of a 'closed' question?

Accepted Answer

'Did you sleep well last night?'

Answer

Closed questions require only a yes/no or brief factual answer, limiting the client's opportunity to elaborate.

Question 5

A PCA overhears a coworker speaking disrespectfully to a client. The CORRECT action is to:

Accepted Answer

Report the behavior to a supervisor and document what was witnessed

Answer

Reporting to a supervisor ensures the client is protected and the incident is addressed through proper channels.

(PCA) Personal Care Assistant Practice Test