GGST Workplace Communication Skills 4

Question 1

Non-verbal communication in a professional setting includes all of the following EXCEPT:

Accepted Answer

Tone of voice in a written report

Answer

Tone of voice in a written report does not exist as non-verbal communication; non-verbal cues are body-language and physical signals.

Question 2

When must a verbal agreement be followed up with written confirmation in the workplace?

Accepted Answer

Whenever the agreement has formal implications, deadlines, or responsibilities

Answer

Formal implications, responsibilities, or deadlines should always be documented in writing to prevent misunderstandings.

Question 3

What is the most appropriate way to handle a disagreement with your supervisor over a work decision?

Accepted Answer

Request a private meeting to express your perspective respectfully with supporting reasoning

Answer

Addressing disagreements privately and respectfully with clear reasoning preserves the professional relationship while ensuring your view is heard.

Question 4

In a UN or international organization context, which communication standard is especially important when drafting official documents?

Accepted Answer

Following official style guides and using inclusive, neutral language

Answer

International organizations require adherence to official style guides and inclusive, neutral language to ensure documents are professional and unbiased.

Question 5

You receive a request to share confidential information with a colleague who claims they need it urgently. What should you do?

Accepted Answer

Verify the request through proper authorization channels before sharing

Answer

Verifying authorization protects confidentiality and ensures information-sharing follows established protocols.

GGST - Global General Service Test Practice Test

GGST - Global General Service Test Practice Test

GGST Workplace Communication Skills 4