GGST - Global General Service UN Core Values and Competencies Questions and Answers

Question 1

Which of the following actions best demonstrates the UN core value of 'Integrity'?

Accepted Answer

Voluntarily disclosing a potential conflict of interest in a procurement process.

Answer

Completing a task efficiently to meet a tight deadline.

Answer

Showing respect for the different working styles of colleagues from various cultural backgrounds.

Answer

Proposing an innovative solution to a long-standing administrative problem.

Question 2

A staff member in your team is struggling to use a new software essential for a joint project, causing delays. To best exhibit the competency of 'Teamwork', you should:

Accepted Answer

Offer to spend some time with the colleague to help them understand the software and share any tips you have learned.

Answer

Advise the team leader to assign the colleague to a different task.

Answer

Complete the colleague's portion of the work yourself to ensure the project stays on schedule.

Answer

Focus on your own tasks and trust that the colleague will eventually learn the new software.

Question 3

A General Service staff member is responsible for responding to inquiries from various internal departments. Which of the following behaviors is the strongest example of 'Client Orientation'?

Accepted Answer

Listening carefully to a colleague's complex request, asking clarifying questions to ensure full understanding, and providing a thorough and timely response.

Answer

Processing all requests in the order they are received, regardless of urgency.

Answer

Creating a standard email template to answer all frequently asked questions quickly.

Answer

Forwarding any difficult or unusual inquiries to a supervisor without attempting to find the information first.

Question 4

During a team discussion about a new office policy, a colleague makes a comment that could be interpreted as a negative stereotype about a particular nationality. As a staff member committed to 'Respect for Diversity', what is the most appropriate initial response?

Accepted Answer

Respectfully challenge the stereotype by saying, 'I think it might be unhelpful to generalize; let's focus on the policy's impact on all staff members.'

Answer

Ignore the comment to avoid creating conflict within the team.

Answer

Immediately and publicly condemn the colleague's comment as discriminatory.

Answer

Report the colleague to Human Resources for misconduct.

Question 5

Which statement best defines the UN competency 'Planning & Organizing'?

Accepted Answer

The ability to identify and prioritize tasks, manage time effectively, and allocate resources to achieve goals.

Answer

The ability to work cooperatively and supportively with others.

Answer

The ability to speak and write clearly and effectively.

Answer

The ability to take ownership of all responsibilities and honor commitments.

Question 6

A staff member notices that their supervisor has made a significant factual error in a report that is about to be sent to a senior manager. The supervisor is very busy and can sometimes be defensive about feedback. Demonstrating the UN core value of 'Professionalism', the staff member should:

Accepted Answer

Privately and respectfully approach the supervisor, pointing out the potential error and offering to help correct it.

Answer

Correct the error themselves without informing the supervisor.

Answer

Say nothing and assume the supervisor will notice the error later.

Answer

Send an email to the senior manager pointing out the error.