GGST Workplace Communication Skills 4

Question 1

Non-verbal communication in a professional setting includes all of the following EXCEPT:

Accepted Answer

Tone of voice in a written report

Answer

Eye contact

Answer

Posture during a meeting

Answer

Facial expressions

Question 2

When must a verbal agreement be followed up with written confirmation in the workplace?

Accepted Answer

Whenever the agreement has formal implications, deadlines, or responsibilities

Answer

Only when the agreement involves financial matters

Answer

For casual team lunch plans

Answer

Only when your manager explicitly requests it

Question 3

What is the most appropriate way to handle a disagreement with your supervisor over a work decision?

Accepted Answer

Request a private meeting to express your perspective respectfully with supporting reasoning

Answer

Express disagreement publicly during a team meeting

Answer

Comply silently but document your objections in writing for later

Answer

Escalate directly to the supervisor's manager

Question 4

In a UN or international organization context, which communication standard is especially important when drafting official documents?

Accepted Answer

Following official style guides and using inclusive, neutral language

Answer

Using informal language to appear approachable

Answer

Including personal opinions to add perspective

Answer

Writing in the author's native language for clarity

Question 5

You receive a request to share confidential information with a colleague who claims they need it urgently. What should you do?

Accepted Answer

Verify the request through proper authorization channels before sharing

Answer

Share it immediately given the urgency

Answer

Deny the request without explanation

Answer

Forward the request to a colleague to handle

Question 6

Which of the following best describes 'two-way communication'?

Accepted Answer

A dialogue where both parties exchange messages and respond to each other

Answer

Sending a newsletter to all staff

Answer

Posting an announcement on the intranet

Answer

A supervisor issuing directives to a team

Question 7

When chairing a meeting, what technique best ensures all participants contribute?

Accepted Answer

Directing specific questions to quieter participants by name

Answer

Allowing the most senior person to dominate discussion

Answer

Ending the meeting early if dominant speakers cover the agenda

Answer

Permitting open-floor discussion with no structure