Workplace Communication Skills Flashcards

Non-verbal communication in a professional setting includes all of the following EXCEPT:

Answer: Tone of voice in a written report

Tone of voice in a written report does not exist as non-verbal communication; non-verbal cues are body-language and physical signals.

When must a verbal agreement be followed up with written confirmation in the workplace?

Answer: Whenever the agreement has formal implications, deadlines, or responsibilities

Formal implications, responsibilities, or deadlines should always be documented in writing to prevent misunderstandings.

What is the most appropriate way to handle a disagreement with your supervisor over a work decision?

Answer: Request a private meeting to express your perspective respectfully with supporting reasoning

Addressing disagreements privately and respectfully with clear reasoning preserves the professional relationship while ensuring your view is heard.

In a UN or international organization context, which communication standard is especially important when drafting official documents?

Answer: Following official style guides and using inclusive, neutral language

International organizations require adherence to official style guides and inclusive, neutral language to ensure documents are professional and unbiased.

You receive a request to share confidential information with a colleague who claims they need it urgently. What should you do?

Answer: Verify the request through proper authorization channels before sharing

Verifying authorization protects confidentiality and ensures information-sharing follows established protocols.

Which of the following best describes 'two-way communication'?

Answer: A dialogue where both parties exchange messages and respond to each other

Two-way communication involves a mutual exchange where both parties send and receive messages, enabling clarification and feedback.

When chairing a meeting, what technique best ensures all participants contribute?

Answer: Directing specific questions to quieter participants by name

Directly inviting quieter participants to speak ensures diverse input and prevents dominant voices from monopolizing the discussion.