Ecommerce Ecommerce Logistics & Fulfillment 2

Question 1

What is a shipping carrier's 'dimensional weight' (DIM weight) pricing model?

Accepted Answer

Charging based on the package's size if its volume exceeds the actual weight, whichever is greater

Answer

DIM weight is calculated from package dimensions and used when it exceeds actual weight, preventing merchants from shipping large lightweight items cheaply.

Question 2

What is a return merchandise authorization (RMA) in ecommerce?

Accepted Answer

A pre-approved code the customer receives before sending back an item, allowing the merchant to track and process the return

Answer

An RMA system helps merchants manage returns systematically by assigning tracking numbers to returned items before they arrive at the warehouse.

Question 3

What is zone-based shipping pricing?

Accepted Answer

Shipping costs increase with the geographic distance (number of carrier zones) between the origin and destination

Answer

US carriers divide the country into shipping zones (1–8 from the origin warehouse), with costs rising as the package crosses more zones.

Question 4

What is inventory turnover ratio and why does a high ratio indicate efficient operations?

Accepted Answer

Cost of goods sold ÷ Average inventory — a high ratio means inventory sells quickly with less cash tied up in stock

Answer

A high inventory turnover ratio signals that products sell quickly, reducing storage costs and the risk of obsolete stock.

Question 5

What is cross-docking in ecommerce logistics?

Accepted Answer

Transferring incoming shipments directly to outbound trucks with minimal or no storage time in the warehouse

Answer

Cross-docking eliminates most warehousing time by unloading supplier shipments and immediately loading them onto delivery vehicles, reducing storage costs.

Ecommerce Practice Test

Ecommerce Practice Test

Ecommerce Ecommerce Logistics & Fulfillment 2