Ecommerce Ecommerce Logistics and Fulfillment 2

Question 1

What is same-day delivery and which company popularized it for US ecommerce?

Accepted Answer

Delivery on the same calendar day as the order; Amazon popularized it

Answer

Same-day delivery means orders placed before a cutoff time arrive on the same day, a service Amazon helped mainstream with Prime.

Question 2

What does 'last-mile delivery' refer to in ecommerce logistics?

Accepted Answer

The final step of the delivery process from a distribution hub to the customer's address

Answer

Last-mile delivery is typically the most expensive and complex part of shipping — moving a package from a local hub to the end customer.

Question 3

What is a fulfillment SLA (Service Level Agreement) in ecommerce?

Accepted Answer

A defined commitment specifying how quickly orders will be processed and shipped

Answer

A fulfillment SLA sets measurable standards (e.g., same-day or next-day ship time) that a merchant or 3PL must meet for order processing.

Question 4

What is the purpose of a tracking number in ecommerce order fulfillment?

Accepted Answer

To allow merchants and customers to monitor a shipment's real-time location through the carrier network

Answer

A tracking number is a unique code assigned by the carrier that enables both the merchant and customer to monitor delivery status.

Question 5

What does 'pick and pack' mean in warehouse fulfillment?

Accepted Answer

Pulling specific items from warehouse shelves and packaging them for shipment

Answer

Pick and pack is the warehouse process of retrieving (picking) ordered items and preparing (packing) them into boxes for shipment.

Ecommerce Practice Test