A customer becomes verbally aggressive after learning their prescription will take 45 minutes. They begin raising their voice and attracting attention from other customers. What is your best response?
-
A
Ask them to leave the store immediately
-
B
Calmly acknowledge their frustration, apologize for the wait, and offer to call them when the prescription is ready
-
C
Match their energy to show you take the situation seriously
-
D
Ignore them until they calm down on their own