CVS Inventory Management and Store Operations

Question 1

When a CVS store associate notices that a product on the shelf has fallen below the minimum stock level, what is the FIRST action they should take?

Accepted Answer

Check the stockroom for additional inventory before placing an order

Answer

Associates should always check the stockroom first, as product may already be on hand and simply needs to be brought to the floor.

Question 2

What does the acronym FIFO stand for in CVS inventory management?

Accepted Answer

First In, First Out

Answer

FIFO stands for First In, First Out, meaning older stock should be placed at the front and sold before newer stock to prevent expiration.

Question 3

A CVS colleague receives a shipment but notices one box is damaged and some products appear compromised. What should the colleague do?

Accepted Answer

Refuse the damaged items and document the discrepancy on the delivery receipt

Answer

Damaged items should be refused and the discrepancy documented on the delivery receipt to initiate the proper returns/claims process.

Question 4

Which of the following best describes a planogram in a CVS store?

Accepted Answer

A visual diagram showing how products should be arranged on shelves

Answer

A planogram is a visual merchandising tool that specifies exactly how and where products should be displayed on shelves.

Question 5

When conducting a cycle count in a CVS store, what is the PRIMARY purpose?

Accepted Answer

To verify that the physical inventory matches the system records for specific sections

Answer

Cycle counts are partial inventory checks done regularly to ensure that what the system shows on hand matches what is actually on the shelf or in the stockroom.

CVS - Assessment Practice Test

CVS - Assessment Practice Test

CVS Inventory Management and Store Operations