CVS Handling Workplace Challenges 3

Question 1

A coworker asks you to clock them in because they are running a few minutes late. What should you do?

Accepted Answer

Refuse, as clocking in for another employee is a policy violation

Answer

Clocking in for another employee constitutes time fraud and violates CVS policy.

Question 2

A customer disputes the price of an item at checkout, claiming it was advertised at a lower price. What do you do?

Accepted Answer

Apologize and offer to check the advertised price or get a manager

Answer

Verifying the advertised price or involving a manager ensures the customer is treated fairly and accurately.

Question 3

During your shift, you observe a coworker taking merchandise without paying. What is the appropriate action?

Accepted Answer

Report what you observed to your manager or loss prevention

Answer

Reporting suspected theft to management or loss prevention is required and protects the company and your coworkers.

Question 4

A customer is confused about their insurance copay and becomes frustrated. How do you best assist?

Accepted Answer

Calmly explain what you know and offer to help contact insurance if needed

Answer

Providing clear information and offering assistance demonstrates customer service skills and empathy.

Question 5

You receive critical feedback from your supervisor about your work performance. What is the most effective response?

Accepted Answer

Listen actively, ask clarifying questions, and develop an improvement plan

Answer

Actively engaging with feedback and planning improvements reflects professionalism and a growth mindset.

CVS - Assessment Practice Test