CVS Company Values and Integrity 2

Question 1

A CVS colleague notices a coworker taking merchandise without paying. According to CVS values, what is the best first step?

Accepted Answer

Report the behavior to a manager or through the Ethics Hotline

Answer

CVS expects colleagues to report suspected theft or policy violations to a manager or through the Ethics Hotline rather than confronting or ignoring the issue.

Question 2

Which of the following best reflects CVS Health's commitment to innovation as a core value?

Accepted Answer

Encouraging colleagues to identify and propose better ways to serve customers

Answer

CVS's innovation value means actively seeking improvements and encouraging all colleagues to contribute ideas that better serve patients and customers.

Question 3

A pharmacist is pressured by a manager to fill a prescription they believe has a safety concern. What should the pharmacist do?

Accepted Answer

Document the concern and raise it through proper channels, including the Ethics Hotline if needed

Answer

Patient safety is a core CVS value; colleagues are expected to escalate safety concerns through proper channels even when facing internal pressure.

Question 4

CVS's 'Caring' value is best demonstrated by which employee behavior?

Accepted Answer

Taking time to address a customer's health question with empathy and accuracy

Answer

Caring at CVS means genuinely attending to the health and wellbeing needs of every customer with empathy and knowledge.

Question 5

Which scenario best illustrates a conflict of interest that a CVS colleague must disclose?

Accepted Answer

A colleague who recommends a vendor owned by a family member

Answer

Recommending a vendor in which you have a personal financial interest is a conflict of interest that must be disclosed per CVS integrity standards.

CVS - Assessment Practice Test

CVS - Assessment Practice Test

CVS Company Values and Integrity 2