CTC Goal Setting & Performance Enhancement 2

Question 1

A team has set a goal to 'improve customer satisfaction.' As a team coach, what is your FIRST recommendation?

Accepted Answer

Make the goal specific and measurable before proceeding

Answer

Vague goals lack the specificity needed for action, so the coach should help the team define what 'improved satisfaction' looks like in measurable terms.

Question 2

Which coaching approach best supports a team in sustaining high performance over a long project timeline?

Accepted Answer

Breaking the overarching goal into milestone-based sub-goals with regular reviews

Answer

Milestone-based sub-goals provide ongoing motivation and create natural review points that keep a team aligned and energized across a long timeline.

Question 3

When a team consistently misses its performance targets, a CTC coach should FIRST explore:

Accepted Answer

Whether the goals were realistic and resources adequate

Answer

Before attributing misses to individual failure, a coach must examine whether the goals were achievable given the team's actual capacity and resources.

Question 4

The concept of 'stretch goals' in team coaching is BEST described as:

Accepted Answer

Ambitious yet attainable goals that push the team beyond its current comfort zone

Answer

Stretch goals are deliberately challenging but achievable targets designed to motivate teams to exceed their ordinary performance levels.

Question 5

A newly formed team is struggling to agree on shared performance goals. Which intervention is MOST appropriate for a team coach?

Accepted Answer

Facilitate a structured goal-alignment session using collaborative dialogue

Answer

Facilitating collaborative dialogue ensures all voices are heard and increases buy-in, which is essential for a team still forming shared identity.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC Goal Setting & Performance Enhancement 2