CTC Change Management & Team Transformation 1 — Questions and Answers
Question 1: Which of Kotter's 8-Step Change Model steps focuses on establishing urgency to mobilize a team toward transformation?
- Creating a guiding coalition
- Creating a sense of urgency (Correct answer)
- Generating short-term wins
- Anchoring new approaches in the culture
Correct answer: Creating a sense of urgency
Kotter's first step is creating a sense of urgency, which helps teams understand why change is necessary and builds motivation to act.
Question 2: In Lewin's Change Management Model, the 'Unfreeze' stage is best described as:
- Implementing new processes and behaviors
- Reinforcing and stabilizing the new state
- Preparing the organization by challenging the status quo (Correct answer)
- Training team members on updated tools
Correct answer: Preparing the organization by challenging the status quo
The Unfreeze stage involves disrupting the current equilibrium and preparing people psychologically and structurally to accept change.
Question 3: A team coach observes that team members are covertly resisting a new workflow. What is the MOST effective first response?
- Mandate compliance with a deadline
- Report the resistance to senior leadership immediately
- Create a safe space to surface concerns and explore underlying needs (Correct answer)
- Redesign the workflow without the team's input
Correct answer: Create a safe space to surface concerns and explore underlying needs
Covert resistance typically reflects unmet needs or fears; a team coach creates psychological safety to bring those concerns to light before addressing them.
Question 4: Which concept describes a team's ability to recover quickly and adapt positively in the face of significant change or disruption?
- Psychological safety
- Team resilience (Correct answer)
- Collective intelligence
- Cognitive diversity
Correct answer: Team resilience
Team resilience refers to the collective capacity to adapt, recover, and even thrive after adverse conditions or major changes.
Question 5: According to the ADKAR model, which element must be present BEFORE a team member can effectively acquire new skills?
- Reinforcement
- Knowledge
- Desire (Correct answer)
- Ability
Correct answer: Desire
In the ADKAR model, Desire (the motivation to support and participate in the change) must precede Knowledge, as people won't learn what they don't want to embrace.
Question 6: A team is in the 'Storming' phase while simultaneously undergoing an organizational restructure. What is the team coach's priority?
- Pause all coaching until the restructure is complete
- Accelerate task delivery to minimize disruption
- Help the team name the dual challenge and build shared coping strategies (Correct answer)
- Escalate the conflict to HR
Correct answer: Help the team name the dual challenge and build shared coping strategies
When change intersects with team development challenges, the coach helps the team build awareness of both dynamics and co-create approaches to navigate them.
Question 7: Which of the following best exemplifies a 'change champion' role within a team transformation effort?
- A manager who enforces compliance with the new policy
- A team member who voluntarily advocates for the change and supports peers through it (Correct answer)
- An external consultant who designs the transformation roadmap
- An HR representative who tracks adoption metrics
Correct answer: A team member who voluntarily advocates for the change and supports peers through it
A change champion is a voluntary internal advocate who bridges the gap between leadership intent and team experience by modeling and supporting the change among peers.
CTC Change Management & Team Transformation 1
Which of Kotter's 8-Step Change Model steps focuses on establishing urgency to mobilize a team toward transformation?