Change Management & Team Transformation Flashcards

Which of Kotter's 8-Step Change Model steps focuses on establishing urgency to mobilize a team toward transformation?

Answer: Creating a sense of urgency

Kotter's first step is creating a sense of urgency, which helps teams understand why change is necessary and builds motivation to act.

In Lewin's Change Management Model, the 'Unfreeze' stage is best described as:

Answer: Preparing the organization by challenging the status quo

The Unfreeze stage involves disrupting the current equilibrium and preparing people psychologically and structurally to accept change.

A team coach observes that team members are covertly resisting a new workflow. What is the MOST effective first response?

Answer: Create a safe space to surface concerns and explore underlying needs

Covert resistance typically reflects unmet needs or fears; a team coach creates psychological safety to bring those concerns to light before addressing them.

Which concept describes a team's ability to recover quickly and adapt positively in the face of significant change or disruption?

Answer: Team resilience

Team resilience refers to the collective capacity to adapt, recover, and even thrive after adverse conditions or major changes.

According to the ADKAR model, which element must be present BEFORE a team member can effectively acquire new skills?

Answer: Desire

In the ADKAR model, Desire (the motivation to support and participate in the change) must precede Knowledge, as people won't learn what they don't want to embrace.

A team is in the 'Storming' phase while simultaneously undergoing an organizational restructure. What is the team coach's priority?

Answer: Help the team name the dual challenge and build shared coping strategies

When change intersects with team development challenges, the coach helps the team build awareness of both dynamics and co-create approaches to navigate them.

Which of the following best exemplifies a 'change champion' role within a team transformation effort?

Answer: A team member who voluntarily advocates for the change and supports peers through it

A change champion is a voluntary internal advocate who bridges the gap between leadership intent and team experience by modeling and supporting the change among peers.