CTC CTC Organizational Culture & Systems Thinking

Question 1

In systems thinking, what does 'emergence' refer to in a team coaching context?

Accepted Answer

New properties or behaviors that arise from team interactions that cannot be predicted from individual members alone

Answer

Individual members becoming more confident over time

Answer

The emergence of a new team leader

Answer

A crisis that forces the team to adapt quickly

Question 2

Which of the following BEST describes a 'mental model' as used in organizational systems thinking for team coaching?

Accepted Answer

Deeply held internal images, assumptions, and generalizations that influence how people see the world and act

Answer

A diagram of the organization's reporting structure

Answer

A cognitive assessment tool used in hiring

Answer

A visual map of team member strengths

Question 3

A Certified Team Coach notices that a team consistently blames external factors for their failures. From a systems thinking perspective, this is best described as:

Accepted Answer

A lack of systems awareness — the team is not seeing its own role within the larger system

Answer

Realistic assessment of environmental constraints

Answer

Effective risk management

Answer

A sign the team needs a new leader

Question 4

What is the role of a CTC when working with a team embedded in a dysfunctional organizational culture?

Accepted Answer

Help the team develop awareness of how the organizational system shapes their behavior and identify what is within their sphere of influence

Answer

Recreate the organizational culture to match the team's values

Answer

Advise senior leaders on how to restructure the organization

Answer

Protect the team from all external cultural pressures

Question 5

In Schein's model of organizational culture, which level is MOST difficult to access and change?

Accepted Answer

Basic underlying assumptions (unconscious, taken-for-granted beliefs)

Answer

Artifacts (visible structures and processes)

Answer

Espoused values (stated strategies and goals)

Answer

Organizational policies and procedures

Question 6

Why is understanding 'feedback loops' important for a Certified Team Coach?

Accepted Answer

To recognize how team behaviors are reinforced or counteracted by the systems and responses around them

Answer

To know how often to request client satisfaction surveys

Answer

To create structured performance review cycles

Answer

To determine the frequency of coaching sessions