CTC Communication Skills & Conflict Resolution

Question 1

Why is active listening important in communication?

Accepted Answer

To understand and show respect to the speaker

Answer

To interrupt at the right moment.

Answer

To prepare your next response.

Answer

To avoid eye contact.

Question 2

What is a key element of non-verbal communication?

Accepted Answer

Non-verbal cues include facial expressions and gestures

Answer

Only written words matter.

Answer

Ignore posture during conversation.

Answer

Only tone matters.

Question 3

What causes most workplace conflicts?

Accepted Answer

Miscommunication and unclear expectations

Answer

Strict deadlines.

Answer

Salary negotiations.

Answer

Office location.

Question 4

What is constructive feedback?

Accepted Answer

Helpful, specific guidance for improvement

Answer

Criticism to correct mistakes.

Answer

General praise only.

Answer

Avoid feedback at all.

Question 5

Which skill helps de-escalate conflict?

Accepted Answer

Empathy and respectful dialogue

Answer

Dismissive language.

Answer

Avoiding the person.

Answer

Blaming others.

Question 6

What is the role of a coach in conflict resolution?

Accepted Answer

To facilitate resolution through communication

Answer

To ignore the conflict.

Answer

To choose a side.

Answer

To enforce discipline.

Question 7

Which of the following demonstrates assertive communication?

Accepted Answer

Clearly stating needs while respecting others

Answer

Remaining silent when upset.

Answer

Yelling to be heard.

Answer

Avoiding eye contact.

Question 8

Why is clarity important in communication?

Accepted Answer

To ensure the message is understood correctly

Answer

To confuse others.

Answer

To make messages sound smarter.

Answer

To impress the audience.

Question 9

How can a coach promote open communication?

Accepted Answer

By encouraging openness and active participation

Answer

By dominating the conversation.

Answer

By avoiding emotional topics.

Answer

By using technical jargon only.