CTC Communication Skills & Conflict Resolution 5

Question 1

A team member refuses to engage in conflict resolution, saying 'this is just how I am.' A CTC coach's response best demonstrates which coaching competency?

Accepted Answer

Exploring the belief with curiosity and connecting it to the member's goals

Answer

Coaches explore limiting beliefs by connecting them to the coachee's stated goals, creating internal motivation to shift rather than external pressure.

Question 2

In a team conflict scenario, 'hot button' triggers refer to:

Accepted Answer

Specific words, behaviors, or topics that provoke strong emotional reactions

Answer

Hot buttons are personal or cultural triggers that bypass rational processing and escalate conflict intensity quickly.

Question 3

A coach working with a team uses the 'both/and' framing instead of 'either/or' thinking during a conflict. This is intended to:

Accepted Answer

Expand perceived options and reduce polarization

Answer

'Both/and' framing is a polarity management tool that treats tensions as ongoing polarities to leverage rather than problems to solve.

Question 4

A team coach notices that conflict in the team decreases substantially after role clarity workshops. This outcome suggests the conflict was primarily driven by:

Accepted Answer

Ambiguous responsibilities creating overlap and competition

Answer

Role ambiguity is a structural source of conflict; clarifying responsibilities removes the conditions that generate competition and friction.

Question 5

Which of the following best describes 'generative dialogue' as a communication approach for teams in conflict?

Accepted Answer

A conversation that produces new shared understanding beyond initial viewpoints

Answer

Generative dialogue, rooted in David Bohm's work, aims for collective thinking that transcends individual positions and creates new meaning.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC Communication Skills & Conflict Resolution 5