CTC Communication Skills & Conflict Resolution 4

Question 1

A high-performing team suddenly shows signs of conflict after a new member joins. A CTC coach interprets this primarily as:

Accepted Answer

A normal team dynamic as the system adjusts to a new element

Answer

Systems thinking suggests that adding a new member disrupts equilibrium and that adjustment friction is a normal, temporary phase.

Question 2

Which listening level, per the Co-Active Coaching model, requires a coach to attend to energy, emotion, and environmental cues beyond words?

Accepted Answer

Level 3 — Global listening

Answer

Level 3 global listening attends to everything in the environment, including tone, pace, body language, and what is not said.

Question 3

A team experiences a conflict rooted in differing cultural norms around directness. The coach's most culturally competent response is to:

Accepted Answer

Help the team co-create norms that honor multiple communication styles

Answer

Co-creating norms acknowledges cultural diversity as a team asset and builds inclusive communication agreements.

Question 4

The 'interests, rights, and power' framework for conflict resolution suggests that interest-based approaches are preferred because they:

Accepted Answer

Produce more durable, mutually satisfying outcomes

Answer

Interest-based resolution addresses root needs, which tends to produce outcomes both parties are committed to sustaining.

Question 5

A team coach is facilitating a difficult conversation and notices rising tension in the room. The most effective immediate intervention is to:

Accepted Answer

Name the tension openly and invite the team to address it

Answer

Naming what is present (tension) without judgment makes it discussable and prevents it from derailing the dialogue.

(CTC) Certified Team Coach Practice Test