CTC Change Management & Team Transformation

Question 1

Which of Kotter's 8-Step Change Model steps focuses on establishing urgency to mobilize a team toward transformation?

Accepted Answer

Creating a sense of urgency

Answer

Kotter's first step is creating a sense of urgency, which helps teams understand why change is necessary and builds motivation to act.

Question 2

In Lewin's Change Management Model, the 'Unfreeze' stage is best described as:

Accepted Answer

Preparing the organization by challenging the status quo

Answer

The Unfreeze stage involves disrupting the current equilibrium and preparing people psychologically and structurally to accept change.

Question 3

A team coach observes that team members are covertly resisting a new workflow. What is the MOST effective first response?

Accepted Answer

Create a safe space to surface concerns and explore underlying needs

Answer

Covert resistance typically reflects unmet needs or fears; a team coach creates psychological safety to bring those concerns to light before addressing them.

Question 4

Which concept describes a team's ability to recover quickly and adapt positively in the face of significant change or disruption?

Accepted Answer

Team resilience

Answer

Team resilience refers to the collective capacity to adapt, recover, and even thrive after adverse conditions or major changes.

Question 5

According to the ADKAR model, which element must be present BEFORE a team member can effectively acquire new skills?

Accepted Answer

Desire

Answer

In the ADKAR model, Desire (the motivation to support and participate in the change) must precede Knowledge, as people won't learn what they don't want to embrace.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC Change Management & Team Transformation