CTC Change Management & Team Transformation 3

Question 1

When a team coach encounters strong resistance to change from a senior team member, which approach aligns BEST with coaching principles?

Accepted Answer

Explore the senior member's concerns with curiosity and identify what support they need

Answer

Coaching principles call for curiosity-driven inquiry; understanding a senior member's resistance often surfaces legitimate concerns that, when addressed, can convert resistors into allies.

Question 2

Which of the following strategies is MOST effective for sustaining long-term change in a team environment?

Accepted Answer

Embedding new behaviors into team rituals, norms, and recognition systems

Answer

Lasting change is sustained when new behaviors are woven into the team's daily rituals and reward structures, making them the default rather than an extra effort.

Question 3

A team has successfully implemented a change but reverts to old habits after two months. This is MOST likely due to:

Accepted Answer

Failure to reinforce and anchor the change in team culture and systems

Answer

Reversion to old habits typically signals that the change was not adequately anchored — reinforcement mechanisms, cultural norms, and structural supports were insufficient to sustain it.

Question 4

Which statement BEST describes the role of psychological safety during team transformation?

Accepted Answer

It enables team members to voice concerns and take interpersonal risks without fear of retribution

Answer

Psychological safety, as defined by Amy Edmondson, allows team members to speak up, experiment, and admit mistakes — all critical behaviors during change — without fear of punishment or embarrassment.

Question 5

In the context of team transformation, 'anchoring change in culture' PRIMARILY involves:

Accepted Answer

Linking the change to team identity, values, and consistent leadership behavior

Answer

Cultural anchoring requires connecting the change to shared team values and identity, reinforced through consistent role modeling by leaders and the team itself.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC Change Management & Team Transformation 3