CTC Change Management & Team Transformation 2

Question 1

Which transformation strategy involves piloting a change with a small group before scaling it across the full team or organization?

Accepted Answer

Phased pilot approach

Answer

A phased pilot tests change in a controlled subset, allowing coaches and leaders to learn, adjust, and reduce risk before broader implementation.

Question 2

When coaching a team through transformation, 'double-loop learning' is MOST valuable because it:

Accepted Answer

Questions and revises the underlying assumptions driving current behaviors

Answer

Double-loop learning, developed by Argyris and Schon, challenges the governing values and assumptions behind actions, enabling deeper transformation rather than surface-level adjustment.

Question 3

A team coach is facilitating a transformation retrospective. Which question BEST supports forward-looking change adoption?

Accepted Answer

What have we learned and how will we do differently going forward?

Answer

Learning-oriented retrospective questions focus on collective insight and future action, making them more effective at supporting sustained transformation than blame-oriented questions.

Question 4

In systems thinking applied to team transformation, a 'feedback loop' is best described as:

Accepted Answer

A circular causal relationship where outputs influence future inputs

Answer

A feedback loop in systems thinking describes how the outcomes of a system's behavior circle back to influence future behavior, either reinforcing or balancing the system.

Question 5

Which of the following is a key indicator that a team has successfully internalized a transformation rather than merely complying with it?

Accepted Answer

Team members model new behaviors even without external reinforcement

Answer

Genuine internalization is evidenced by self-directed behavior change that persists without managerial oversight, signaling that the new approach has been adopted as the team's own norm.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC Change Management & Team Transformation 2