CTC CTC Organizational Culture & Systems Thinking 2

Question 1

What does 'psychological safety' mean at the organizational culture level, and why does a CTC care about it?

Accepted Answer

A culture where individuals feel safe to speak up, take risks, and be vulnerable without fear of punishment — foundational for team learning and coaching

Answer

Amy Edmondson's research shows psychological safety is essential for team learning, innovation, and the open dialogue that makes team coaching effective.

Question 2

Which systems thinking concept BEST helps a CTC explain why a team's quick-fix solution often creates new problems?

Accepted Answer

The 'fixes that fail' archetype

Answer

The 'fixes that fail' systems archetype describes how short-term solutions address symptoms without resolving root causes, often generating unintended consequences.

Question 3

A CTC observes that a team's 'stated values' and 'actual behaviors' are misaligned. What is this gap called?

Accepted Answer

The espoused theory vs. theory-in-use gap (Argyris & Schön)

Answer

Argyris and Schön's concept of espoused theory versus theory-in-use describes the gap between what people say they value and what their behavior actually reveals.

Question 4

In the context of organizational change, what is 'adaptive capacity' for a team?

Accepted Answer

The team's ability to learn, adjust, and thrive amid uncertainty and evolving demands

Answer

Adaptive capacity refers to a team's resilience and learning agility — its ability to sense change, shift approaches, and maintain effectiveness under uncertainty.

Question 5

What is a 'culture of accountability' and how does a CTC support its development?

Accepted Answer

A culture where team members take ownership of commitments and outcomes, supported by coaching that builds self-awareness and shared responsibility

Answer

A true culture of accountability is built on intrinsic ownership, not fear — team coaches help teams develop the self-awareness and agreements that make this possible.

(CTC) Certified Team Coach Practice Test

(CTC) Certified Team Coach Practice Test

CTC CTC Organizational Culture & Systems Thinking 2