CRM CRM Security and Compliance 2

Question 1

What is the primary purpose of an audit trail in a CRM system?

Accepted Answer

To track and record all changes made to records for accountability and compliance

Answer

An audit trail logs who made changes, what was changed, and when, providing an accountability record required by many compliance frameworks.

Question 2

The California Consumer Privacy Act (CCPA) grants consumers which of the following rights regarding their data held in a CRM?

Accepted Answer

The right to know, delete, and opt-out of the sale of their personal information

Answer

CCPA provides California consumers with rights to know what data is collected, request deletion, and opt-out of the sale of their personal information.

Question 3

Which authentication method adds a second verification step beyond a password when logging into a CRM?

Accepted Answer

Multi-Factor Authentication (MFA)

Answer

Multi-Factor Authentication (MFA) requires users to verify their identity with a second factor (e.g., SMS code or authenticator app) in addition to their password.

Question 4

In the context of CRM data compliance, what does 'data residency' refer to?

Accepted Answer

The physical or geographic location where customer data is stored

Answer

Data residency specifies the country or region where customer data must physically reside, often mandated by local privacy laws and regulations.

Question 5

What CRM security practice involves replacing sensitive data with a non-sensitive placeholder that retains format but has no exploitable value?

Accepted Answer

Tokenization

Answer

Tokenization replaces sensitive data (e.g., credit card numbers) with a random token, so the original data is never stored in the CRM but can be referenced via the token.

CRM - Software Practice Test

CRM - Software Practice Test

CRM CRM Security and Compliance 2