FREE CRM Software Testing Question and Answers

Question 1

Select a CRM testing method that verifies how well CRM software is connected with other platforms, such as accounting or enterprise resource planning software.

Accepted Answer

Software Integration Tests

Answer

Invalid Data Tests

Answer

Data Quality Tests

Answer

None of the above

Question 2

Choose a CRM testing approach that verifies that reports, graphs, tables, and diagrams accurately depict data.

Accepted Answer

Invalid Data Tests

Answer

Software Integration Tests

Answer

Data Quality Tests

Answer

None of the above

Question 3

What is a possible CSRF attack risk when performing CRM security testing?

Accepted Answer

Presence of keep me logged in option in the web application

Answer

old version of web browser

Answer

User can use weak passwords

Answer

Web application is not completely protected by SSL

Question 4

CRM testing that works should include.

Accepted Answer

All of the above

Answer

Invalid Data Tests

Answer

Software Integration Tests

Answer

Data Quality Tests

Question 5

Which CRM component manages the histories and profiles of contacts?

Accepted Answer

Sales

Answer

Data synchronization

Answer

Time management

Answer

E commerce

Question 6

Which form of CRM testing, ensure that the program handles data appropriately when it is entered, that it can be retrieved in full and partial searches, and that it is sorted appropriately.

Accepted Answer

Data Quality Tests

Answer

Software Integration Tests

Answer

Invalid Data Tests

Answer

None of the above

Question 7

What is the first stage of CRM implementation?

Accepted Answer

identifying customers

Answer

analyzing customer data

Answer

communicating customer data

Answer

None of the above