FREE CRM Software Trivia Question and Answers

Question 1

What is the reason behind utilizing CRM?

Accepted Answer

To retain customers

Answer

To entertain customers

Answer

To market directly to customers

Answer

To give great deals to customers

Question 2

The ACT customer evaluation system was released when?

Accepted Answer

In 1986

Answer

In 1984

Answer

In 1990

Answer

In 1982

Question 3

What does strategic CRM aim to accomplish?

Accepted Answer

To develop a customer-centric business culture

Answer

To develop a product-centric business culture

Answer

To develop a market-centric business culture

Answer

To develop a quality-centric business culture

Question 4

When did the idea of CRM first emerge?

Accepted Answer

In the early 1970s

Answer

In the late 2000s

Answer

In the early 2000s

Answer

In the late 1970s

Question 5

Who created the initial open-source CRM platform?

Accepted Answer

SugarCRM

Answer

TopCRM

Answer

Shock advance

Answer

Top Connection

Question 6

What does CRM employ to support a firm in bettering its client relationships?

Accepted Answer

It uses data analysis

Answer

It uses market projections

Answer

It uses real-time market data

Answer

It uses customer's reviews

Question 7

Who is in charge of implementing the ACT system?

Accepted Answer

Pat Sullivan and Mike Muhney

Answer

Don carne and Pat holly

Answer

Pat Crowley

Answer

None of the above