CRM CRM Security and Compliance 2

Question 1

What is the primary purpose of an audit trail in a CRM system?

Accepted Answer

To track and record all changes made to records for accountability and compliance

Answer

To speed up database query performance

Answer

To automatically back up CRM data to a secondary server

Answer

To notify administrators of login failures

Question 2

The California Consumer Privacy Act (CCPA) grants consumers which of the following rights regarding their data held in a CRM?

Accepted Answer

The right to know, delete, and opt-out of the sale of their personal information

Answer

The right to demand financial compensation for data use

Answer

The right to prohibit all data storage beyond 90 days

Answer

The right to access the CRM system directly

Question 3

Which authentication method adds a second verification step beyond a password when logging into a CRM?

Accepted Answer

Multi-Factor Authentication (MFA)

Answer

Single Sign-On (SSO)

Answer

OAuth 2.0

Answer

SAML Federation

Question 4

In the context of CRM data compliance, what does 'data residency' refer to?

Accepted Answer

The physical or geographic location where customer data is stored

Answer

The length of time data is stored before deletion

Answer

The encryption algorithm applied to stored data

Answer

The backup frequency for CRM databases

Question 5

What CRM security practice involves replacing sensitive data with a non-sensitive placeholder that retains format but has no exploitable value?

Accepted Answer

Tokenization

Answer

Encryption

Answer

Data Masking

Answer

Hashing

Question 6

Under HIPAA, which type of CRM data requires the highest level of protection?

Accepted Answer

Protected Health Information (PHI)

Answer

Sales pipeline stage information

Answer

Marketing campaign metrics

Answer

Customer satisfaction scores

Question 7

What is the role of a Data Processing Agreement (DPA) between a business and its CRM vendor?

Accepted Answer

It defines how the vendor handles personal data on behalf of the business in compliance with privacy laws

Answer

It sets pricing for the CRM subscription

Answer

It outlines the CRM's uptime SLA guarantees

Answer

It specifies the backup and disaster recovery schedule