CRM CRM Mobile and Integration

Question 1

What is 'mobile CRM' and why is it important for sales teams?

Accepted Answer

A CRM accessible via mobile devices enabling sales reps to manage customer relationships in the field

Answer

A CRM designed only for smartphone companies

Answer

A CRM for managing mobile advertising campaigns

Answer

A lightweight CRM for small teams

Question 2

What is a CRM 'API integration' with third-party tools?

Accepted Answer

A programmatic connection enabling automatic data exchange between the CRM and external applications

Answer

A manual data export process

Answer

A user interface plugin for the CRM

Answer

A security authentication protocol

Question 3

What is 'native integration' versus 'third-party integration' in CRM?

Accepted Answer

Native integrations are built and maintained by the CRM vendor; third-party integrations are built by external developers

Answer

Native integrations are free; third-party integrations cost extra

Answer

Native integrations are for mobile; third-party are for desktop

Answer

Native integrations use data from the same country; third-party use international data

Question 4

What is 'webhook' in CRM integration contexts?

Accepted Answer

An automated HTTP notification sent by one system to another when a specific event occurs

Answer

A physical connection between CRM servers

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A type of CRM form that embeds in websites

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A web scraping tool for CRM data

Question 5

What does 'CRM offline mode' provide for mobile users?

Accepted Answer

Access to CRM while disconnected from the internet, with syncing when reconnected

Answer

A CRM that doesn't require internet at all

Answer

A read-only view of CRM data for offline review

Answer

An offline backup of all CRM data

Question 6

What is 'single sign-on' (SSO) in CRM deployment?

Accepted Answer

Authentication allowing users to log in once and access the CRM and all connected apps without re-entering credentials

Answer

A CRM accessible to only one user at a time

Answer

A simplified one-step CRM login process

Answer

Logging into the CRM from a single device only